Manage Staff

Manage Staff lets administrators control which Jira users appear in the app's user-facing dropdowns, filters, and reports - ensuring only active, relevant team members are included in capacity and time data.

Accessing Manage Staff

Global sidebar → Settings → Manage Staff tab

What Manage Staff Controls

Without custom staff configuration, the app lists all Jira users in the instance. For large organisations, this creates noise - inactive accounts, service accounts, and external contractors appear alongside active staff.

Manage Staff lets you:

• Include only specific users in app dropdowns and reports
• Exclude service accounts, bot users, or inactive team members
• Group users into custom organisational units for filtering

User List

The Manage Staff page displays all Jira users in your instance with:

Enabling / Disabling Users

To remove a user from app dropdowns (without revoking their Jira access):

1. Find the user in the list (use the search bar)
2. Toggle their App Access switch to Off

The user's existing worklogs remain visible in historical reports. They simply no longer appear in the Users filter or Log Time user picker.

Bulk Management

• Use the Select All checkbox to apply changes to all visible users
• Filter the list first (e.g., by status = Inactive) then bulk-disable

Importing Staff from Jira Groups

1. Click Import from Jira Group
2. Select a Jira Group
3. All members of the group are added to the managed staff list with App Access enabled

Working Hours Override (Per User)

In Manage Staff, you can set per-user working hours that override the global Hours Per Day setting:

1. Click the user row to expand it
2. Enter Hours Per Day and Working Days overrides
3. Click Save

This is useful for part-time staff, contractors, or users in different regions with different work schedules.

Tips

• Disable service accounts and bot users immediately after setup - they pollute the Users filter in every report
• Use the working hours override for part-time employees to ensure their Capacity Report data is accurate
• Revisit Manage Staff when onboarding or offboarding team members to keep the user list current