Help Center
Submit a Ticket
How to Submit a Support Ticket
The fastest way to get help is via email. Send your request to:
Email Subject Format
Use a clear subject line so our team can route your request quickly:
| Type | Subject Format |
|---|---|
| Bug report | Bug: [Module] - [Brief description] |
| Configuration help | Help: [Module] - [What you're trying to do] |
| Feature request | Feature Request: [Brief description] |
| Billing / license | Billing: [Your Jira site URL] |
Example Subject Lines
Bug: Time Tracking - Report shows no data for current weekHelp: Portfolio - Gantt chart date fields not mapping correctlyFeature Request: Email notifications for time approval
What Happens After You Submit
- You receive an acknowledgment email within 1 business day
- A support agent reviews your request and may ask for additional information
- You receive a resolution or update within the response time for your issue type:
- Configuration help: 1–2 business days
- Bug reports: 2–5 business days
Atlassian Marketplace Support
You can also submit a support request directly through the Atlassian Marketplace:
- Go to the app's Marketplace listing
- Click the Support tab
- Click Get support to open a request form
Marketplace support requests are routed to the same Clovity support team.