Help & Support
Contact Support
Need help with Reports, Charts, Templates, CQL & Export for Confluence? Here's how to get assistance.
Before Contacting Support
Check these resources first - most issues can be resolved quickly:
- Troubleshooting Guide - covers empty results, blank columns, chart issues, and performance
- FAQ - common questions about permissions, templates, field setup, and debugging
- Raw View - inspect your JSON data to diagnose column and filter issues
- Explore - verify field availability for your data source
How to Submit a Support Request
If you cannot resolve the issue using the documentation, submit a request via the Atlassian Marketplace support page for Reports, Charts, Templates, CQL & Export for Confluence.
Include in Your Request
- Description of the issue - what are you trying to do, and what's happening instead?
- Steps to reproduce - how can we replicate the issue?
- Your data source - Spaces or Custom CQL (include the CQL query if applicable)
- Expansions loaded - which expansion groups are checked?
- Screenshot or screen recording of the issue
- Confluence version and app version
Community & Resources
- Atlassian Community - search for Reports, Charts, Templates, CQL & Export for Confluence discussions or post a question
- Atlassian Marketplace listing - reviews, version history, and documentation links
Contact Us
You can also reach our support team directly at developers@clovity.com