Troubleshooting Guide
Step-by-step solutions for common issues with Custom Charts & Dashboards.
No Data or Empty Chart
Symptoms
- Chart displays "No data" message
- Chart appears empty
- Zero count for all segments
Solutions
Step 1: Test your JQL in Jira - Go to issue navigator, paste your JQL, check if issues appear
Step 2: Check permissions - Can you view the project? Do you have "Browse Issues" permission?
Step 3: Verify data source - Are issues in those projects? Does the filter return results?
Step 4: Check field values - If Chart By field is empty for all issues, you'll see "No data"
Everything Shows as "None"
Why this happens
"None" means the selected field is empty for those issues.
Fixes
- Choose a different field - Use a field that has values (Status, Issue Type)
- Rename "None" - Click the segment name to give it a clearer label
- Hide "None" - Click the eye icon to hide empty values
JQL Validation Errors
Common Errors and Fixes
| Error | Fix |
|---|---|
| "Field 'X' does not exist" | Check exact field name in Jira |
| "Value 'X' does not exist" | Check valid options in Jira |
| "Syntax error" | Review JQL syntax, check quotes and operators |
Slow Loading / Performance Issues
Solutions
Step 1: Narrow your query - Add filters to reduce issue count
Step 2: Reduce segments - Fewer segments = faster rendering
Step 3: Check Jira performance - Is Jira itself slow?
Step 4: Browser troubleshooting - Close unnecessary tabs, try different browser
Connected Charts Not Updating
Solutions
Step 1: Verify connection - Click "Show Connected Charts" in the controller
Step 2: Check data source setting - Verify Data Source = "Dynamic Filter Controller"
Step 3: Refresh the dashboard - Try Ctrl+F5 (hard refresh)
Step 4: Re-save the controller - Edit the controller, make no changes, click Save
Gadget Not Saving
Solutions
- Check internet connection
- Check dashboard permissions
- Fix any validation errors (check for red error messages)
- Try a different browser
Export Not Working
Solutions
- Check popup blocker - Allow popups for your Jira domain
- Check export is enabled - In Display Settings, verify "Enable export" is on
- Check admin settings - Export may be disabled globally by your Jira admin
- Try different format - If PNG fails, try PDF or CSV
Still Having Issues?
If none of these solutions work:
- Gather information: Jira site URL, gadget type, JQL, screenshots
- Contact support: support@clovity.com