Common Use Cases

Real-world examples of how teams use Dashboard Templates, Charts, Graphs & Reports for Jira to visualize their work, track progress, and make faster decisions.

---

1. Sprint Dashboard

Who: Scrum Masters, Agile Coaches, Development Teams When: Sprint planning, daily standups, sprint reviews

What It Shows

A complete view of the current sprint - what's done, what's in progress, what's blocked, and how much work remains.

Recommended Gadget Setup

Configuration Tips

• Use sprint in openSprints() as your base JQL to always show the current sprint
• Add a Goal Line to the bar chart at your sprint velocity target (e.g., 40 story points)
• Connect all gadgets to the Dynamic Filter Controller so the whole dashboard updates when a team member filters by their name
• Add Smart Labels to the Issue List for "Blocked" (labels = blocked) and "High Priority" (priority in (High, Highest))

---

2. Bug Tracking Dashboard

Who: QA Leads, Engineering Managers, Release Managers When: Active development sprints, pre-release periods, production incident tracking

What It Shows

A focused view of all open bugs - by severity, age, assignment status, and component.

Recommended Gadget Setup

Configuration Tips

• Set Chart By to Priority for the pie chart and map colors: Highest = red, High = orange, Medium = yellow
• Add a Quick Filter to the Issue List: "Unassigned" (assignee is EMPTY) to quickly spot untriaged bugs
• Use the Stacked Bar chart to identify which components have the highest proportion of critical bugs
• Add a Trend Line to the line chart to see if bug volume is increasing or decreasing

---

3. Team Workload Dashboard

Who: Engineering Managers, Team Leads, Project Managers When: Weekly team reviews, capacity planning, identifying overloaded team members

What It Shows

Who has what - a clear picture of work distribution across the team to spot imbalances before they become problems.

Recommended Gadget Setup

Configuration Tips

• Add an Average Line to the issue count bar chart - immediately shows who is above/below team average
• Use Sum of Story Points calculation to compare actual work complexity, not just ticket count
• Add a Quick Filter "Due This Week" (duedate >= startOfWeek() AND duedate <= endOfWeek()) to the Issue List
• Connect all gadgets to a Dynamic Filter Controller with an Assignee field - managers can click a name to see that person's view

---

4. Release Readiness Dashboard

Who: Release Managers, Product Owners, Engineering Managers When: Pre-release week, release gate reviews, stakeholder sign-off meetings

What It Shows

Everything needed to decide if the release is ready - open blockers, remaining work by component, fix version status, and resolved vs unresolved ratio.

Recommended Gadget Setup

Configuration Tips

• Create JQL segments for the pie chart: "Done" (resolution is not EMPTY) and "Remaining" (resolution is EMPTY)
• Set a Goal Line on the line chart at your target daily resolution rate
• Use Smart Labels in the Issue List for "Blocker" (labels = blocker) and "Needs QA" (status = "Ready for QA")
• Share this dashboard with stakeholders using Jira's dashboard sharing - they can view without edit access

---

5. Executive KPI Dashboard

Who: VPs, Directors, C-Suite, Senior Stakeholders When: Weekly/monthly reviews, board meetings, OKR check-ins

What It Shows

High-level metrics without noise - the numbers that matter to leadership, presented cleanly without Jira-specific terminology.

Recommended Gadget Setup

Configuration Tips

• Use Tile charts for the top row - one number per tile, large and clear
• Rename segment labels to business-friendly terms (e.g., rename "In Progress" to "Active Work")
• Set the title of each gadget clearly (e.g., "Open Critical Bugs" not "Priority = Highest, resolution is EMPTY")
• Use the Description tab to add context below charts (e.g., "As of last refresh - click Refresh to update")
• Export the dashboard view as PDF for board packs and email updates

---

6. Support & Service Desk Dashboard

Who: Support Leads, Customer Success Managers, Operations Teams When: Daily team huddles, SLA review meetings, capacity planning

Recommended Gadget Setup

Configuration Tips

• Order funnel segments to match your support workflow (e.g., New → Triaged → In Progress → Pending Customer → Resolved)
• Add a Smart Label "Overdue" using duedate < now() AND resolution is EMPTY with a red badge
• Add Quick Filters: "My Tickets" (assignee = currentUser()), "Unassigned" (assignee is EMPTY)